Trauma Informed Practice for Public Services Online Training

Overview
Course Outcomes
Agenda
Trainers
CPD
In-house Training

Course Summary

Following publication of the Roadmap for Creating Trauma Informed and Responsive Change by Scotland’s National Trauma Transformation Programme, our timely online training course provides guidance on implementing trauma informed approaches for public services across Scotland.

Attend our Trauma Informed Practice for Public Services online training course to understand experiences of trauma and learn how adverse childhood experiences and community environments can impact people in different ways. Adopt a trauma informed lens to your policies and processes to help create an inclusive experience for your workforce and service users.

Strengthen your awareness and understanding on trauma informed practice and gain tools to rethink your approach. Hear from our expert trainer and the voices of lived experience to understand different needs and how this approach can benefit everyone.

Learn simple steps you can take to adapt your facilities, language and service design to improve the experience for all. This course is designed for all public services, including frontline and leadership teams on a journey to inform and transform their approach.

Trainers

Shumela Ahmed

Expert Trainer

Who should attend

The Scottish public sector including:

Children and Adult Services
Education Settings
NHS
Housing
Police

Online Training

Participate in live training online
Group work and practical scenarios
Course materials

Very informative and well organised event. Good engagement and participation from attendees.
Janice McClymont, NHS Lanarkshire

Really enjoyed the event. A good balance of information and challenge.
Jennifer Wallace, Trust Housing Association

Very insightful and a good range of great information and stories shared.
Abbie Mead, NHS Ayrshire & Arran

Course Outcomes

Understand the definition of trauma and the different types of trauma a person can experience
Increase awareness of the prevalence of trauma and adversity, and the health, mental health, social and relationship consequences in Scottish society
What Trauma Informed Practice (TIP) and services look like in Scotland
Increase your awareness, knowledge and understanding of the wider impact of trauma
Better understand the role of lived experience in trauma informed practice and service design
Develop your understanding of why trauma is “everybody’s business”

Agenda

09:15 - 09:30

Course Introduction

Shumela Ahmed

Expert Trainer

09:30 - 10:00

Introduction to Trauma and Trauma Informed Practice

What is trauma? And factors that increase the risk of trauma
Reviewing the impact of trauma – recognising which barriers might be challenging for users
Benefits of trauma informed practice

Take part in a scenario-based discussion

10:00 - 10:45

Trauma Informed Policies and Processes

The 5 key principles underlying TIP; safety, trusts, choice, collaboration and empowerment
Physical settings
Policies and procedures
Relationships
Trauma Lens Tool

10:45 - 11:00

Morning Break

11:00 - 11:45

Understanding Users and Building Relationships – Deeper Dive into Trauma Lens Tool

Ensuring clarity in communication and finding options that work for those accessing services
Power sharing in trauma informed services with Trauma-Informed Leaders, Experts by Experience, and Experts by Profession

Review the roadmap towards a trauma informed approach and develop an action plan for your organisation

11:45 - 12:30

Improving Culture for Organisational Transformation

Leadership buy-in and role (Roadmap)
Power and its role in ‘culture’ (Roadmap)
Relationship based practice (LLEP learning)

13:00 - 13:30

Close of Course

Trainers

Shumela Ahmed is the co-founder and managing director of the Resilience Learning Partnership. She has a background in adult education. Shumela directs the work of a lived experience led organisation Resilience Learning Partnership and her ambition is to see lived experience as the central force within public policy design and implementation within public and third sector services.  Resilience Learning Partnership is an education and training provider which supports the health, social care, education, housing & criminal justice sectors in trauma-informed practice.  

Shumela Ahmed

Expert Trainer

CPD

This course is CPD Certified.

Contribute 4 hours towards your Continuing Professional Development (CPD) and receive a certificate of attendance.

In-house Training

This course can also be offered as in-house team training. Find out more about our tailored training solutions by contacting us at learning@holyroodinsight.com

In-House Training

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Thursday 27th November 2025

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Trauma Informed Practice for Public Services

Online Training

Course Summary

Course Outcomes

Agenda