FAQs

If you are attending a Digital Event using our RingCentral platform, please click here.

For Online Training courses delivered via Zoom, please click here.

If you would like to speak to someone about your online access to our events/training courses please contact [email protected].

Do I need a ticket?

You do not need a ticket on arrival. Please follow the signs to the registration desk where you will receive your badge and be welcomed by our staff. Please note there is no admittance without a badge.

Accommodation and travel

Attendees book their own accommodation and travel. We don’t have any preferred hotels or accommodation partners, but feel free to email us [email protected] if you’d like a recommendation.

Networking and refreshments

Networking refreshments are provided. Please check the agenda for lunch and break timings.

What should I bring?

Materials on the day are accessed electronically and all our venues have Wi-Fi. Please ensure you have a smart mobile device to access materials. If you cannot access materials electronically, please request printed versions with your joining instructions.

What do I wear?

Business attire.

We strive to make all our events inclusive and welcoming to everyone. We are committed to putting any requested adjustments in place wherever possible, ensuring that all attendees can participate comfortably and fully.

To ensure appropriate refreshments are available on the day, please include any dietary requirements at the time of booking or contact us in advance of your event.

Our Digital Event platform Ring Central is compatible with all major screen readers.

To apply for a press pass, contact [email protected].

Can I sponsor or exhibit at conferences?

Yes, for more details contact [email protected].

You may sometimes appear in videos or photographs from the day. If you would like your image removed, please email us at [email protected].

The latest up-to-date agenda is always available on the event website.

When will I receive the training materials?

Materials will be sent to you after the event. If you don’t receive them, please contact [email protected].

Are conferences recorded?

Digital events are available to watch back on demand. Check the event page on our website for details, or email [email protected] to ask about a specific conference. If the event is digital, registered attendees have access for 14 days to access the recordings. On demand access is also available to purchase – contact [email protected].

Are training courses recorded?

Our online training courses are not recorded as they are highly interactive. Contact us to book onto the next interactive training event.

How do I watch an on-demand recording of an event?

If you have purchased a recording of an event, you will be contacted by our Customer Service team within 48 hours to facilitate your access via our online platform Ring Central. You will have access for 14-days.

You may pay your invoice by bank transfer or by credit card. Contact [email protected].

Where can I find terms and conditions of booking?

View our Terms and Conditions here.

When do I need to pay for my booking?

Payment is due within 14 days of order and no later than the date of the event, whichever is sooner.

Who can I contact to discuss my payment or invoice?

For questions regarding supplier forms, purchase orders, VAT invoices, contact [email protected].

How do I transfer my booking?

Delegates may be substituted for no additional cost if notified in writing to [email protected] stating the event name and date, booking number and the original and substitute names, job titles, organisation email addresses and telephone numbers.

Can I cancel my booking?

Cancellation up to 30 days before the event has an administration charge of £150. After that, you cannot cancel. Email [email protected] with any queries.

View our cancellation and transfer terms that are set out at the time of booking.

When will I receive my CPD certificate?

All of our events and courses are CPD certified. Your attendance certificate is sent directly by the CPD Delegate Certification Service within 30–60 days of the course.

If you’d rather we didn’t pass your details to the CPD Delegate Certification Service, let us know before the event: [email protected].

The Knowledge Exchange Group is a proud, certified CPD member (membership reference number 16420).

Can my organisation book in-house training?

Yes. All our courses can be run privately for your team, online or in person. We can also tailor the content to fit your organisation.

Prices start at £1,995 for in-house team training. Contact us to book a meeting to discuss your requirements by calling 0345 647 9000 or email [email protected].

If you would like to discuss speaking at one of our upcoming events or delivering online training courses for Holyrood Insight, please email [email protected].